Policies

Appointment Late Cancellation/No-Show Fee

When you schedule an appointment with Sugi Psychiatry and Wellness, we set aside enough time to provide you with the highest quality care. We ask that you give at least 24 hours notice if you cannot make an appointment, allowing us to schedule in emergency appointments. All appointments not cancelled more than 24 hours prior to your scheduled time will be charged a no-show fee of $150 (subject to change). This fee is non-payable by insurance, and is the responsibility of the patient. No-show fees must be paid before we can schedule a future appointment for you.

Medication Refill Requests

We process all complete and appropriate refill requests within 3 business days of receipt of the request in our office, not including weekends or holidays. It is your responsibility to contact your pharmacy several days prior to running out of refills as we do not want you to run out of medications. All accounts must be up to date to make refill requests. 

Prior Authorizations

If your insurance company requires a prior authorization for your medication, it may take them several days to respond to our request. After we submit a request we cannot hasten the process.